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Privacy Policy

Last updated: 16 June 2026 — Effective: 16 June 2026

Point Hi, a brand operated by Zunyi Yudianhai Network Technology Co., Ltd. (registered at Room 211-3, Jin Yi Business Office Building, 2nd Floor, Jinqing Garden, No. 805 Haier Avenue, Yinghong Street, Honghuagang District, Zunyi, 563000, China), provides this Privacy Policy to inform you of how we collect, use, store, and protect your personal information when you visit our website at pointhi.hair or use our services. Point Hi is the developer and operator of this website and the services described on it.

We take your privacy seriously. This policy explains in detail what information we collect, why we collect it, how we use it, how we protect it, and what rights you have regarding your personal data. By accessing our website, you acknowledge the practices described in this policy. If you do not agree with any part of this policy, please discontinue use of our website and services.

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1. Information we collect

1.1 Information you voluntarily provide

When you contact us through our website, send us an email, submit an inquiry form, or engage our services, we collect the personal information that you choose to share with us. This typically includes your full name, email address, telephone number, company name and business address, job title, project details, and any additional information you include in your correspondence. We collect this information only when you actively and knowingly provide it to us.

1.2 Information collected automatically

When you visit our website, our servers automatically record standard technical information. This includes your Internet Protocol (IP) address and approximate geolocation at the country or city level; the type and version of browser you are using; your operating system and device type; the pages and features you view, including how long you spend on each page and the order in which you navigate; the website address that referred you to our site; the date and time of each visit; and similar diagnostic data. We use this information in aggregate to understand how visitors interact with our website, to diagnose technical problems, and to improve the overall user experience. This data is not used to identify individual visitors personally.

1.3 Cookies and similar technologies

Our website may place small text files called cookies on your device. We use essential cookies that are strictly necessary for the basic operation of the website, such as maintaining session state and security. We also use analytics cookies that help us understand how the site is being used, including which pages are most frequently visited and whether users encounter errors. You can control cookie preferences through your browser settings at any time. Most browsers allow you to block or delete cookies, but please note that disabling essential cookies may affect the functionality and security of our website.

2. How we use your information

Point Hi uses the information we collect for the following purposes: to respond to your inquiries, provide the services you request, and communicate with you about project updates, technical information, and administrative matters; to improve our website and services based on how they are used and what features our visitors find most valuable; to detect, investigate, and prevent security incidents, fraud, or other unauthorized or illegal activity; to comply with applicable legal obligations, including retaining records as required by law and responding to lawful requests from regulatory authorities; and to send important notices regarding changes to our terms, policies, or services. We do not use your personal information for automated decision-making or profiling that produces legal effects concerning you. We do not sell or rent your personal information to third parties for marketing or advertising purposes.

3. Legal basis for processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data on the following legal bases as defined under the General Data Protection Regulation:

• Consent: Where you have given us clear, specific, and informed consent for us to process your personal data for a particular purpose. You have the right to withdraw this consent at any time.
• Contractual necessity: Where processing is necessary for the performance of a contract with you, or to take steps at your request before entering into a contract, such as responding to a request for a proposal or providing consulting services.
• Legitimate interests: Where processing is necessary for our legitimate interests as a business, provided that your rights and freedoms as an individual do not override those interests. Our legitimate interests include operating and improving our business, communicating with clients and prospective clients, maintaining the security and integrity of our systems, and understanding how our website is used. We assess each processing activity to ensure that your privacy rights are respected.
• Legal obligation: Where processing is necessary for compliance with a legal or regulatory obligation to which we are subject, such as retaining financial records for tax purposes.

4. Data sharing and disclosure

Point Hi does not sell, rent, trade, or otherwise transfer your personal information to third parties for their own marketing or commercial purposes. We may share your information in the following limited circumstances:

• Service providers: We may share your information with trusted third-party vendors who assist us in operating our website and conducting our business, including web hosting providers, email communication services, customer relationship management tools, and analytics platforms. These providers are contractually obligated to protect your data, may only use it for the specific services they provide to us, and may not use it for their own independent purposes.
• Legal requirements: We may disclose your information if required to do so by applicable law, regulation, legal process, or governmental request, including to comply with a subpoena or similar legal process.
• Protection of rights: We may disclose your information if we believe in good faith that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others, including to enforce our Terms of Service or to investigate potential violations.
• Business transfers: In the event of a merger, acquisition, restructuring, sale of assets, or bankruptcy, your information may be transferred as part of that transaction, provided that the receiving entity agrees to respect your data rights under this policy.
• With your consent: We may share your information for any other purpose with your explicit consent.

5. Data retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our retention periods are determined based on the nature of the data, the purposes for which it was collected, and any legal or regulatory requirements for record-keeping, including tax and accounting obligations. Specifically:

• Contact information and correspondence related to inquiries is retained for the duration of our relationship with you and for a reasonable period afterward.
• Contractual and project-related records are retained for the duration of the contract and for a period after its conclusion as required by applicable law.
• Website usage data in aggregated form may be retained indefinitely, but data that could identify individual visitors is de-identified or deleted after a reasonable period.

When information is no longer needed, we delete it securely or anonymise it so that it can no longer be associated with you.

6. Data security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit using TLS/SSL protocols, secure server infrastructure with role-based access controls limited to personnel who need the information to perform their duties, regular security assessments, vulnerability testing, and patching, employee training on data protection and privacy practices, and internal policies governing the handling of personal data.

No method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your personal data using commercially acceptable means, we cannot guarantee its absolute security. You are also responsible for maintaining the confidentiality of any account credentials you may use to access our systems.

7. International data transfers

Your information may be transferred to and processed in countries other than your country of residence, including China where our company is registered and the United States where certain service providers may be located. These countries may have data protection laws that differ from those in your country of residence. Where such transfers occur, we ensure that appropriate safeguards are in place in accordance with applicable data protection laws. For transfers from the European Economic Area, we rely on Standard Contractual Clauses approved by the European Commission, or other recognised transfer mechanisms, to ensure that your data receives an adequate level of protection.

8. Your rights

8.1 Your rights under the GDPR

If you are a resident of the European Economic Area, you have the following rights regarding your personal data:

• Right of access: You have the right to request a copy of the personal data we hold about you, as well as information about how we process it.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure (right to be forgotten): You have the right to request deletion of your personal data where there is no compelling reason for us to continue processing it.
• Right to restriction of processing: You have the right to request that we restrict the processing of your personal data in certain circumstances, such as while we verify the accuracy of data you have contested.
• Right to data portability: You have the right to request that we transfer your personal data to another service provider in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing based on our legitimate interests, including direct marketing.
• Rights relating to automated decision-making: You have the right not to be subject to decisions based solely on automated processing where those decisions produce legal effects concerning you.

To exercise any of these rights, please contact us using the details provided in Section 14. We will respond to your request within thirty days, or as otherwise required by applicable law.

8.2 Your rights under the CCPA

If you are a resident of California, United States, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources from which the information was collected, the business purpose for collecting the information, and the categories of third parties with whom we share the information.
• Right to delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions such as where the information is necessary to complete a transaction or comply with a legal obligation.
• Right to opt out: You have the right to opt out of the sale of your personal information. Point Hi does not sell personal information and has not sold personal information in the preceding twelve months.
• Right to non-discrimination: You have the right to not be discriminated against for exercising any of your CCPA rights, including by being denied services, charged different prices, or provided a different quality of service.

To exercise any of these rights, please contact us using the details below. We will verify your identity before processing your request and will respond within the timeframes required by applicable law.

9. Children's privacy

Our website and services are not directed to individuals under the age of sixteen (16). We do not knowingly collect personal information from children. If you are a parent or guardian and you believe that your child has provided us with personal data without your consent, please contact us immediately. If we learn that we have collected personal information from a child without verification of parental consent, we will take prompt steps to delete that information from our systems.

10. Third-party links

Our website may contain links to third-party websites, services, or resources that are not owned or controlled by Point Hi. This Privacy Policy applies solely to information collected by our website and services. We are not responsible for the privacy practices, content, or security of any third-party sites. We encourage you to review the privacy policies of any third-party services you access through links on our website before providing them with your information.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will update the effective date at the top of this page and may provide additional notice through the website or via email where appropriate. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

12. Governing law

This Privacy Policy shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law provisions. For individuals in the European Economic Area, additional protections under the GDPR apply as described in this policy. For individuals in California, additional protections under the CCPA apply as described in this policy.

13. Contact information

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our data practices, please contact us: